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Popular Topics: Getting Started, Release Notes, New Features,

Andrew

Andrew Sultana

andrew@prospend.com

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Login Troubleshooting

Published November 17th, 2025 by Andrew Sultana

  Reset Password If you are not able to log in to ProSpend due to incorrect login details first confirm that you have the correct website URL (x.prospend.com where x represents your organisations' database name), if this is correct, you have the ability to request a Reset Password email using the below prompt: Please note that the “Forgot Password”

398 Views 1 min

Accessing your Virtual Card

Published November 17th, 2025 by Andrew Sultana

    Set up Two-Factor Authentication In order to access any Virtual Cards issued to you, you'll first need to enable Two-Factor Authentication (2FA) on your User Profile in ProSpend by navigating to Two-Factor Authentication under Tools and enabling the function. From here you'll then need to scan the QR code (which is unique to each User Profile) i

410 Views 2 min

Contacting Support

Published November 17th, 2025 by Andrew Sultana

  If you do find the resources on this site are not able to help you answer your query, or your query is particularly urgent, you may need to contact our Support Team Directly to assist you via Email, over the phone, or even book a Video Chat so that troubleshooting can be done with the assistance of screenshare. In these instances the best way to c

370 Views 1 min

Updates to GL Code Mapping

Published November 17th, 2025 by Andrew Sultana

As part of the work being completed to allow for GL Code Syncing (currently Live for Xero Integrations) we've had to make some changes to the way General Ledger Codes are treated and managed within ProSpend. Where previously these codes sat as a free-text field against your individual Expense Types within your Categories, they are now housed within

268 Views 1 min
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Andrew follows these articles

  • Bank Account Details Validation
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  • Policy Levels
  • September 2024
  • Budgets
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  • November 2024
  • December 2021
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  • September 2021
  • Purchase Orders
  • Email Notification
  • March 2024
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  • Release Notes – 2025.03.003
  • Mobile Mileage
  • Mobile POs
  • Expense Type Match
  • Accessing your Virtual Card
  • Custom Fields
  • Supplier Invoice Payment
  • January 2024
  • Mileage Claims
  • Category and Cost Centre
  • April 2024
  • December 2024
  • Supplier set up
  • Release Notes – 2025.03.003e
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  • Physical Cards
  • Administrator Reports
  • Split Entertainment Expenses
  • May 2024
  • ABA File
  • Mobile Receipts
  • Forgot Password
  • Workflow
  • Release Notes – 2025.03.001
  • February 2024
  • Expense Details/Help
  • Delegate Access
  • ERP Synchronisation
  • Release Notes – 2025.04.001
  • Contacting Support
  • Import Supplier Invoices
  • July 2024
  • June 2024
  • Rollback exported claims
  • Digital Receipts
  • Operational Dashboard
  • October 2020
  • Receipt Scanning
  • October 2024
  • Mobile Credit Card Claims
  • Release Notes – 2025.03.003c
  • User Permissions
  • Bill Cycle
  • November 2021
  • Import Purchase Orders
  • Personal Card Import
  • Create new expense type
  • Mobile Overview
  • Approvals
  • Card claims
  • Credit card import
  • November 2020
  • Receipt Matching
  • Uploading Receipts and Invoices
  • Copy Purchase Orders
  • Importing Claims
  • Updates to GL Code Mapping
  • Smart Update
  • How to create users
  • October 2021
  • Mobile Approvals
  • Cash claims

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