Reset Password

If you are not able to log in to ProSpend due to incorrect login details first confirm that you have the correct website URL (x.prospend.com where x represents your organisations' database name), if this is correct, you have the ability to request a Reset Password email using the below prompt:

Please note that the “Forgot Password” email will be sent the the Email Address associated with your User Profile, though the value that needs to be entered into the below field needs to be your User ID associated with your User Profile, which might be your email, but may also be a username value:

If you don't receive an email after completing the prompt it would be worth confirming if these are being filtered out in a junk or spam folder in your email inbox, or potentially reaching out to your IT team to confirm if these emails might be getting intercepted.

In an instance where the above doesn't work, or if you need urgent access to ProSpend, your Admin Users for your site should be able to manually update your Login Details from the “Change Login” prompt in the User Profile Setup to then allow you to log in with a temporary password before choosing a more secure password when you log in with the temporary one.

Mobile App Login

Once common issue with login's for the Mobile App is an incorrect or “unentered” company value:

The Company value needs to match the first portion of the URL for your ProSpend site when accessing this from a web browser (eg, demo.prospend.com - “demo” would be the company needing to be entered). You'll also need to ensure that after entering this value into the field that you press the “enter” key on your phones keyboard so that it appears the same as the image on the right:

Single Sign On

While ProSpend have multiple SSO Providers we are able to integrate with (Azure, Google, OKTA), the base functionality is the same, if you run into any issues accessing ProSpend via Single Sign On, it is worth confirming if you are able to use SSO to log into other SSO enabled apps used by your organisation, and confirm if other Users in your organisation are having similar issues.

The best next step for SSO login issues would be to confirm with your Active Directory Admin that there are no restrictions against the ProSpend App, or individual Users within the directory, and if they're confident this isn't a factor, if they themselves try to log in via SSO from their Admin Account this should prompt them to allow access to the ProSpend App which can resolve some of these issues. If there are any further issues here, please have an Admin or Payer raise a Ticket with our Support Team.