prospendsupport Knowledge Base

Andrew Sultana

andrew@prospend.com

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Accessing your Virtual Card

Published August 26th, 2025 by Andrew Sultana

Set up Two-Factor Authentication In order to access any Virtual Cards issued to you, you'll first need to enable Two-Factor Authentication (2FA) on your User Profile in ProSpend by navigating to Two-Factor Authentication under Tools and enabling the function. From here you'll then need to scan the QR code (which is unique to each User Profile) into

Login Troubleshooting

Published August 26th, 2025 by Andrew Sultana

Reset Password If you are not able to log in to ProSpend due to incorrect login details first confirm that you have the correct website URL (x.prospend.com where x represents your organisations' database name), if this is correct, you have the ability to request a Reset Password email using the below prompt: Please note that the “Forgot Password” em

Contacting Support

Published August 25th, 2025 by Andrew Sultana

If you do find the resources on this site are not able to help you answer your query, or your query is particularly urgent, you may need to contact our Support Team Directly to assist you via Email, over the phone, or even book a Video Chat so that troubleshooting can be done with the assistance of screenshare. In these instances the best way to con

Updates to GL Code Mapping

Published September 5th, 2025 by Andrew Sultana

As part of the work being completed to allow for GL Code Syncing (currently Live for Xero Integrations) we've had to make some changes to the way General Ledger Codes are treated and managed within ProSpend. Where previously these codes sat as a free-text field against your individual Expense Types within your Categories, they are now housed within