If you do find the resources on this site are not able to help you answer your query, or your query is particularly urgent, you may need to contact our Support Team Directly to assist you via Email, over the phone, or even book a Video Chat so that troubleshooting can be done with the assistance of screenshare.

In these instances the best way to contact our Support Team will be by using the "Contact Support Function in the top-right corner of the interface:

If you are logged into ProSpend as a User that has access to either the Payer or Admin Role you will see two options available:

• Knowledge Base: Which will take you to this help site
• Contact Support: Which will open the below Window:

From here you will have the option to:

• Self log a questions or report an issue: This will allow you to create a ticket within our Support Portal and provide any relevant information, the impact to your processes (which denotes the priority), and any accompanying screenshots or documents that will assist our Team in understanding and resolving the issue.
• Request a new feature: This prompt can be used to highlight additional functionality you'd like to see us incorporate in future releases of ProSpend which is then reviewed by our Product Team for consideration and scoping for our Development Team.
• Ask a Billing Query: This can be used to raise any concerns regarding your monthly Invoices from ProSpend and will be actioned by our Finance Team, or your Customer Success Manager, depending on the query itself.

If you do not have the Payer or Admin Role within ProSpend, you should first discuss your Query with an Admin User within your database, if they're not able to assist they should be able to raise a ticket on your behalf.

We also have a Phone Line manned by our Support Team between 9am and 5pm AEST for Urgent queries where you can reach us at +61 2 9672 6880 please note however that it's generally advisable to raise a Support Ticket prior to calling so that we can use any information provided there to assist with resolution.