Virtual Cards

Updated at August 26th, 2025

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Table of Contents

Linking a Wise Business Profile to ProSpend Guide to Getting Verified Adding Funds to your ProSpend Balance Adding funds using a PayIn Request Issuing a ProSpend Card Without Requests ProSpend Card Requests Requesting a new ProSpend Card as a Claimant Approving a ProSpend Card Request as an Approver Finalising a ProSpend Card Request and Issuing a Card as a Payer ProSpend Card Claims Accessing the ProSpend Card Claim Adding receipts to the ProSpend Card Claim Transactions Submitting the ProSpend Card Claim Forward ProTem Card Requests Making a ProTem Card Request as a Claimant Approving a ProTem Card Request as an Approver Finalising a ProTem Card Request and Issuing a Card as a Payer ProTem Card Claims Accessing the ProTem Card Claim Adding receipts to the ProTem Card Claim Transactions Linking and Closing the ProTem Card Claim with the ProTem Card Request Viewing a list of Card Transactions Accessing your Cards as a Card Holder Adding Cards to Digital Wallets Google Wallet Apple Pay Disputing Transactions Setting Up 2FA Generating a Wise Statement Cards Related Permisions Issue/Activate a card requested from a ProTem Card Request Issue/Activate a card requested from a ProSpend Card Request Create Pay In Request Access to ProSpend Card Request Access to ProTem Card Request Create/Edit Virtual Card Cards Admin Low Balance Notification Frequently Asked Questions

A virtual card has all of the same information as a physical card - card number, CVV, expiry, the account it is linked with etc - but instead of being printed on a card, it's made available digitally. This allows for increased speed, security and usability.

Linking a Wise Business Profile to ProSpend

ProSpend can integrate with your Wise Business Profile(s) to enable you with functionality like issuing company cards, holding balances and making invoice payments directly from within ProSpend.

To do so, you need to connect an existing Wise Business Profile, or set up and connect a new one, by following the below steps whilst being logged in as an Admin:

Under SETUP, click Integration
On the integrations page, find row where Type = Wise, and click “Setup” under the actions column
On the Wise integration page
1. Confirm that the business registration number shown is the right number for your business
2. Confirm that the Country Code shown corresponds to where your business is registered
3. Click through and read the links in the Wise Terms & Conditions and Privacy Policy box, followed by checking the box underneath to signal your agreement to Terms and Conditions
4. Click Connect to Wise to trigger the Wise onboarding process
If you already have a Wise Business account, please sign in to it here and follow the prompts to authorise ProSpend to integrate with your Wise Business Account
1. If you would like to setup a new Wise Business Account, click sign up and follow the prompts that will guide you through the process of creating the new account
Once you have gone through the process of creating your Wise Business Account, you will find your Profile ID populated in the Wise Integrations Setup page.
From here, please look out for email communication from Wise, who will be in touch with you in relation to the KYB process involved in verifying your business, and ultimately will email you once your verification is complete.
Once this verification is done, we will continue with the quick, last couple of setup steps on our end, which require a verified profile, and once those are done we will get in touch with you to schedule and conduct your training.

Guide to Getting Verified

When you open a Wise Business account, Wise will need to verify your business as this is how they keep the customers’ money safe and comply with relevant financial regulations. To verify your business, first verify your Personal account as it is attached to your Business account.

To verify your business account, Wise will ask for your business’ Australian Tax Residency Declaration. In addition, Wise will ask for more information about your business depending on:

The legal structure of your business; and
The industry your business operates in

Wise’s verification agents will reach out to you to request for specific information, as it may defer from case to case. The following list provides some indication of what may be requested from you in order to get your Business account verified. Please note that this is not meant to be read as an exhaustive list.

Sole Traders

ABN document
Business Licence (if licence is required for business to operate)
Authorisation Letter from a Sole Trader (only if the profile holder is not the Sole Trader of the company)
Company website and/or business description that clearly explains the business (depends on customer’s input during the initial onboarding process with Wise)

Partnerships between Individuals

ABN document
Full name, date of birth and country of residence of each partner
Business Licence (if licence is required for business to operate)
Authorisation Letter from a partner of the Partnership (only if the profile holder is not a Partner of the company)
Company website and/or business description that clearly explains the business (depends on customer’s input during the initial onboarding process with Wise)

Partnerships between Private / Public Companies

ABN document
Full name, date of birth and country of residence of each director and shareholder who owns 25% or more shares in all the companies involved in the partnership
For Charities / NPOs that are registered with ACNC, the date of birth and country of residence of the Chairperson, Secretary and Treasurer or their equivalents
For Charities / NPOs that are not registered with ACNC, the full name, date of birth and country of residence of all members who control the organisation (board members, directors, trustees etc).
Business Licence (if licence is required for business to operate)
Authorisation Letter from a partner of the Partnership (only if the profile holder is not a Partner of the company)
Company website and/or business description that clearly explains the business (depends on customer’s input during the initial onboarding process with Wise)

Partnerships between Trusts

ABN document
Full name, date of birth and country of residence of each beneficial owner/trustee (shareholder of corporate trustee) of the trusts in the partnership
For all the trusts in the partnership, either the following must be provided:
- A copy of the trust deed or extract that shows the following:
  - Full name of trust
  - Country and date of establishment of trust
  - Full name of the settlor, beneficiaries, beneficial owner (appointor), trustees
  - Signed and dated signature page of the trust deed
- Copy of Australian Taxation Office (ATO) Statement issued within the last 12 months
Business Licence (if licence is required for business to operate)
Authorisation Letter from a partner of the Partnership (only if the profile holder is not a Partner of the company)
Company website and/or business description that clearly explains the business (depends on customer’s input during the initial onboarding process with Wise)

Private / Public Company

Full name, date of birth and country of residence of each shareholder who owns 25% or more shares in the company
Full name, date of birth and country of residence of each director of the company
ABN document
ASIC document
Business Licence (if licence is required for business to operate)
Authorisation Letter from a Director (only if the profile holder is not one of the directors or owner of the company)
Company website and/or business description that clearly explains the business (depends on customer’s input during the initial onboarding process with Wise)

Association / Branches

Full name, date of birth and country of residence of each shareholder who owns 25% or more shares in the company
Full name, date of birth and country of residence of each director of the company
ABN document
ASIC document
Business Licence (if licence is required for business to operate)
Authorisation Letter from the Chairman, Secretary or Treasurer (only if the profile holder is not one of the directors or owner of the company)
Company website and/or business description that clearly explains the business (depends on customer’s input during the initial onboarding process with Wise)

Adding Funds to your ProSpend Balance

As part of signing up, you will be set up with a ProSpend Balance under your business and this balance will have its own unique bank account details (Account Name, BSB, Account Number).

These bank details are made available via the balances screen and users can simply transfer the funds through. Alternatively, you may choose to use our PayIn Requests, which digitise and streamline any request/approval processes businesses would like to put in place around the transferring of funds from their bank accounts to their ProSpend Balances. Both methods are detailed below.

Adding funds without the PayIn Request

Access the balances screen, by clicking ‘Balances’ under the Treasury section of the Navigation bar
Then click ‘Bank Details’ under the balance to which you’d like to add funds (please note that having multiple balances is not available in the first release of the Company Cards Solution
Add the bank account details shown here on your banking app as a recipient and transfer funds to them to add funds to your ProSpend Balance.

Adding funds using a PayIn Request

As a user that has both Payer and Claimant ‘User Types’ enabled, and has the permission ‘Create Pay In Request’ enabled, access ‘My Claims’
On the My Claims page, from under CREATE in the Navigation Bar, select Pay In Request to create a new PayIn Request
Enter a Description of your choice and click ‘Save’
In the first line that gets created, enter the Amount you would like to request as a Top Up, code the line as per your unique business set up and requirements, confirm the shown approval steps are correct
1. To add additional lines, you may do so from the ‘+Line button on the top left
2. You may also add any documents from the left pane, as needed, under the documents tab
When ready for this to go through the approval flow, hit Save and then Submit under the Actions button on the top right
As an approver with a Pay In Request to approve, you will have received an email notification alerting you. You can access the Pay In Request from the My Approvals page
You can View Documents, Add Notes, Edit, Reject and Approve the Request. Approving where there are additional approvers after you will forward the Pay In Request to them for approval. Approving as the last Approver will notify the Payer team that this Pay In Request has been fully approved and that they are now in the clear to move funds from your businesses bank account to your businesses ProSpend Balance
Once Approved, a Payer can access the approved Pay In Request from their Claim Search page. This can be the same Payer that originally created the Pay In Request as a Claimant
In the Pay In Request, the Payer will be shown the approvals on the request, the bank account details for the ProSpend Balance to which the payment needs to be made to, the amount they need to pay in, as well as a unique Reference number they need to enter when making the payment in their banking app
The Payer will then log on to their banking apps, enter the amount shown, enter the reference exactly as it is shown in the Pay In Request, make the payment to the shown bank details and then come back to the Pay In Request to hit Payment Made on the top right
Clicking Payment Made will put the Pay In Request in Receiving mode, where by now the user will be able to click ‘View Received Transactions’ and doing so will automatically open the ProSpend Balance Statement, pre-filtered by the unique Reference field on the Pay In Request, which will have been entered when transferring the funds in. On this page, in real time and instantly, the payer can confirm they have received the funds
Once confirmed that the funds have been received, back on the Pay In Request, the Payer should enter the amount received in the received box, hit Save and then close the Payment Request
The funds paid in are now available to transact with using cards being issued out of ProSpend

Issuing a ProSpend Card Without Requests

The Admin User is the only User Type that can issue cards directly, without needing an approval flow. The only card type that can be issued this way is the ProSpend Card.

Only Admins with the permission “Create/Edit Virtual Card” enabled can direct issue cards this way. This permission can only be assigned to Admin users by another Admin users that has the “Cards Admin” permission. The “Cards Admin” permission can only be granted to an Admin user by ProSpend’s support team, once officially requested by a client.

To be able to do this, the Admin user must be logged in as an Admin.
The ‘Issue New Card’ button sits on the ‘Manage Cards’ screen, accessible under ‘Treasury’ on the Navigation Bar on the left.
After clicking the ‘Issue New Card’ Button, the user will be guided to the ‘Issue New Card’ screen, where they’ll first have to
authenticate by following the instructions in the pop-up.
Once Authenticated, the Admin user will be able to set the card’s
1. Status
  1. Active Status means the card will be available to be used
  2. Frozen Status means the card will be issued but won’t be able to be used until it is edited to Status = Active
2. Scheduled Freeze Date
  1. The date this card will automatically be frozen, rendering it unable to transact until it is reactivated - this field automates to 1 year out but can be edited
3. Limits
  1. Please note the currency at the top as the system will read and apply the limit numbers in this currency
  2. Lifetime Limit
    1) Mandatory. Lifetime limit is the total amount that this card can spend across it's lifetime. Every card must have a lifetime limit and if this is left blank, it is assumed to be $0, which means that the total amount that can be spent using this card is $0.
  3. Transaction Limit
    1) Optional. Transaction limit is maximum amount that can be spent using this card in a single transaction. Leaving this blank means that this card is unbounded in terms of what it can spend per transaction, but the other limits, if set, will still apply.
  4. Daily Limit
    1) Optional. Daily limit is the maximum amount that can be spent in a single day. Leaving this blank means the card is unbounded in terms of what it can spend in a day, but the other limits, if set, will still apply.
  5. Monthly Limit
    1) Optional. Monthly limit is the maximum amount that can be spent with this card in a specific calendar month. Leaving this blank means that this card is unbounded in terms of what it can spend in a calendar month, but the other limits, if set, will still apply.
4. Cardholder / Claimant
  1. Please note that only Users with the Claimant user type can be issued with cards, and will show up here
5. Billing Address Details
  1. Please note that the Billing Address entered here is the address that will be required to be input at the time of transaction, when such information is required by the Merchant to process the transaction.
  2. The company and Claimant’s address can be pulled in to here by clicking the building Icon in the box
6. Cardholder Mobile Number
  1. Please note that the Cardholder Mobile Number field must be the cardholder’s mobile which could, from time to time, be sent transaction verification text messages
  2. The Mobile Phone from the Claimant’s ProSpend field can be pulled in by clicking the phone icon in the box. If the mobile number on the user's ProSpend profile is not filled, the field will remain blank despite clicking the icon. The mobile number could also be manually entered
Once the right inputs have been entered in the fields on the ‘Issue New Card’ screen, the user can press the ‘Issue Card’ button a the bottom of the screen to issue the card
When the card has been issued, the screen will redirect to the ‘Edit Card’ screen and a confirmation message will appear at the top

ProSpend Card Requests

The ProSpend Card Request is a request made in relation to the ProSpend Cards issued to the claimant making the request. ProSpend cards are ongoing Virtual Company Cards that can be issued by an Admin directly, or be requested using the ProSpend Card Request. The request can also be used to request the editing of an existing ProSpend Card.

Requesting a new ProSpend Card as a Claimant

Claimants logged in as the Claimant user type can raise a ProSpend Card Request from the left Navigation Bar
Once on the ‘ProSpend Card Request’ screen, in the Choose Card field, select ‘New Card’ to flag the request as one for a new card
For the card being requested, in the Card Limits section, specify the requested card limits and the requested date until which this Card should remain Active, unless otherwise manually Frozen
1. Please note the currency that these limits will apply in will be the currency of the balance linked with this system. By way of example: if a user has their unique user profile set to NZD, but the system currency and the linked balance for this ProSpend account is in AUD, the limits will be read and set as AUD numbers for this card.
2. Lifetime Limit
  1. Mandatory. Lifetime limit is the total amount that this card can spend across it's lifetime. Every card must have a lifetime limit and if this is left blank, it is assumed to be $0, which means that the total amount that can be spent using this card is $0.
3. Transaction Limit
  1. Optional. Transaction limit is maximum amount that can be spent using this card in a single transaction. Leaving this blank means that this card is unbounded in terms of what it can spend per transaction, but the other limits, if set, will still apply.
4. Daily Limit
  1. Optional. Daily limit is the maximum amount that can be spent in a single day. Leaving this blank means the card is unbounded in terms of what it can spend in a day, but the other limits, if set, will still apply.
5. Monthly Limit
  1. Optional. Monthly limit is the maximum amount that can be spent with this card in a specific calendar month. Leaving this blank means that this card is unbounded in terms of what it can spend in a calendar month, but the other limits, if set, will still apply.
6. Freeze Date
  1. The date this card will automatically be frozen, rendering it unable to transact until it is reactivated - this field automates to 1 year out but can be edited
Next, under ‘New Card Details’, fill in the:
1. Billing Address Details
  1. Please note that the Billing Address entered here is the address that will be required to be input at the time of transaction, when such information is required by the Merchant to process the transaction.
  2. The company and Claimant’s address can be pulled in to here by clicking the building Icon in the box
2. Cardholder Mobile Number
  1. Please note that the Cardholder Mobile Number field must be the cardholder’s mobile which could, from time to time, be sent transaction verification text messages
  2. The Mobile Phone from the Claimant’s ProSpend field can be pulled in by clicking the phone icon in the box. If the mobile number on the user's ProSpend profile is not filled, the field will remain blank despite clicking the icon. The mobile number could also be manually entered
Once happy to submit this forward, ensure that the right approver is selected
1. The approval flows available for this process are similar to other approval flows available in ProSpend
Next, click save at the top right corner and finally, click Submit to trigger the approval process

Approving a ProSpend Card Request as an Approver

As an Approver, the process works much the same as other Claim Types. Simply find the right ProSpend Card Request in your ‘My Approvals’ screen using the filters on the page
Once on to the ProSpend Card Request as an approver, then easily Edit, Reject or Approve the claim from the top right, just like any other claim

Finalising a ProSpend Card Request and Issuing a Card as a Payer

Once a ProSpend Card Request has been approved, Payers can find the request in their Claim Search page and Edit, Reject or Finalise
Based on system configurations, payers can be allowed or restricted from editing Limits before finalising the claim
Once Finalised, the ‘Issue Card’ button will show up on the top right
Clicking this will prompt the Payer to authenticate via 2FA, after which they can confirm they would like to issue this card
ProSpend Card Requests can be finalised and cards can be issued in bulk from the Claim Search screen. The same prompts as step 4 above will appear when actioning in bulk.

ProSpend Card Claims

Accessing the ProSpend Card Claim

The ProSpend Card Claim shows up automatically on the Claimant’s ‘My Claims’ page once the ProTem card is used.

Adding receipts to the ProSpend Card Claim Transactions

From the mobile-app, users can simply take pictures after transacting and store them in their vault using the mobile-app’s “New Receipt” feature.

Once the receipt is in their vault, the user can then use the ‘Smart Match’ feature on the desktop version of the ProSpend Card Claim to trigger the claim to find all matching receipts for each transaction in the claim.

The user can also manually match each transaction on the ProSpend Card Claim with the right receipt, after the receipt has been added to their vault.

Alternatively, after transacting, the user can simply open the ProSpend Card Claim on their mobile app, tap the new transaction from the list of transactions, tap the camera icon at the bottom right and then take a picture of the receipt they want to link with that transaction.

Submitting the ProSpend Card Claim Forward

Once a claimant is happy with the transactions on the ProSpend Card Claim and has provided all the required information / documentation the ProSpend Card Claim can be submitted forward through an approval flow. Approvers can then choose to reject or approve this claim, and when it is finally approved Payers can finalise and export the transactions in the claim to their ERP or Finance System.

ProTem Card Requests

Making a ProTem Card Request as a Claimant

Claimants logged in as the Claimant user type can raise a ProSpend Card Request from the left Navigation Bar
Once in the ProTem Card Request, in the Choose Card field, the Claimant can choose:
1. New Card
  1. With the new card option the Claimant is requesting that a brand new card be issued to for their requested purchase(s)
2. A ProTem Card previously issued to this user, that isn’t currently in use
  1. ProTem Cards are issued as a result of an approved ProTem Card Request. Once this issuing ProTem Card Request’s Spend by Date and/or Lifetime Limit is reached, the ProTem Card is automatically moved to a Frozen status and the limits are zeroed out. This Frozen ProTem Card is then made available to be picked in future ProTem Card Requests, and made unavailable on the list once it is picked on a particular ProTem Card Request
Regardless of the selection in step 2 above, the next step is to populate the requested limits for this card
1. Please note the currency that these limits will apply in will be the currency of the balance linked with this system. By way of example: if a user has their unique user profile set to NZD, but the system currency and the linked balance for this ProSpend account is in AUD, the limits will be read and set as AUD numbers for this card.
2. Requested Lifetime Limit
  1. Mandatory. Lifetime limit is the total amount that this card can spend across it's lifetime. Every card must have a lifetime limit and if this is left blank, it is assumed to be $0, which means that the total amount that can be spent using this card is $0.
  2. For the ProTem Card Claim, this is not editable at the header level. The Claimant needs to create new expense lines from the top right and the total of these lines, increased by the requested buffer will populate the Requested Lifetime Limit
3. Buffer
  1. This is the percentage amount that your lifetime limit will be set over and above the total value of this claim. (example: If the claim total is 100 and the buffer is set to 10%, then the lifetime limit requested/set on this card will be 110) This is to accommodate the unexpected (such as surcharges or price increases).
  2. The default value here is pre-set by your admins in the claim setup screen - but this value can be edited by typing in the desired number. Do not enter the percentage (%) symbol as that auto applies.
4. Transaction Limit
  1. Optional. Transaction limit is maximum amount that can be spent using this card in a single transaction. Leaving this blank means that this card is unbounded in terms of what it can spend per transaction, but the other limits, if set, will still apply.
5. Daily Limit
  1. Optional. Daily limit is the maximum amount that can be spent in a single day. Leaving this blank means the card is unbounded in terms of what it can spend in a day, but the other limits, if set, will still apply.
6. Spend by Date
  1. The date by which the Claimant expects to have finished using this card - this is the date on which the card will automatically freeze
If the Claimant selected New Card in option 2, the next step is to fill in the Billing Address Details that are to be associated with this card. If an existing card was chosen, the Billing Address Details used when the card was issued will be used - these can be seen by the Claimant in their Cards List Screen.
1. Billing Address Details
  1. Please note that the Billing Address entered here is the address that will be required to be input at the time of transaction, when such information is required by the Merchant to process the transaction.
  2. The company and Claimant’s address can be pulled in to here by clicking the building Icon in the box
2. Cardholder Mobile Number
  1. Please note that the Cardholder Mobile Number field must be the cardholder’s mobile which could, from time to time, be sent transaction verification text messages
  2. The Mobile Phone from the Claimant’s ProSpend field can be pulled in by clicking the phone icon in the box. If the mobile number on the user's ProSpend profile is not filled, the field will remain blank despite clicking the icon. The mobile number could also be manually entered
The claimant also has the option to attach any supporting documents, such as quotes or screenshots of an online store, as well as Notes to support their request for a ProTem Card. This can be done on the left side of the screen.
Next, click save at the top right corner and finally, click Submit to trigger the approval process

Approving a ProTem Card Request as an Approver

As an Approver, the process works much the same as other Claim Types. Simply find the right ProTem Card Request in your ‘My Approvals’ screen using the filters on the page
Once on to the ProTem Card Request as an approver, then easily Edit, Reject or Approve the claim from the top right, just like any other claim

Finalising a ProTem Card Request and Issuing a Card as a Payer

Once a ProTem Card Request has been approved, Payers can find the request in their Claim Search page and Edit, Reject or Finalise
Based on system configurations, payers can be allowed or restricted from editing Limits before finalising the claim
Once Finalised, the ‘Issue Card’ button will show up on the top right. Where this ProTem Card Request is not issuing a new card but reactivating a frozen card, the button showing up will be ‘Re-activate Card’
Clicking this will prompt the Payer to authenticate via 2FA, after which they can confirm they would like to issue this card
ProTem Card Requests can be finalised and cards can be issued in bulk from the Claim Search screen. The same prompts as step 4 above will appear when actioning in bulk.

ProTem Card Claims

Transactions being done with a ProTem Card show up in it’s linked ProTem Card Claim. Each ProTem Card Claim is linked automatically to the ProTem Card Request that was used to issue/reactivate the particular ProTem Card being used. Once finished using the ProTem Card, the ProTem Card Claim can be submitted forward to automatically close the linked ProTem Card Request and Freeze the linked ProTem Card.

Accessing the ProTem Card Claim

The ProTem Card Claim shows up automatically on the Claimant’s ‘My Claims’ page once the ProTem card is used

Desktop:

Mobile:

Adding receipts to the ProTem Card Claim Transactions

From the mobile-app, users can simply take pictures after transacting and store them in their vault using the mobile-app’s “New Receipt” feature.

Once the receipt is in their vault, the user can then use the ‘Smart Match’ feature on the desktop version of the ProTem Card Claim to trigger the claim to find all matching receipts for each transaction in the claim.

The user can also manually match each transaction on the ProTem Card Claim with the right receipt, after the receipt has been added to their vault. This is doable both via the desktop and the mobile versions of the ProTem Card Claim.

Desktop:

Mobile:

Alternatively, after transacting, the user can simply open the ProTem Card Claim on their mobile app, tap the new transaction, tap the camera icon at the bottom right and then take a picture of the receipt.

Linking and Closing the ProTem Card Claim with the ProTem Card Request

The ProTem card is always issued/reactivated as a result of a ProTem Card Request being approved and finalised. After being finalised, the ProTem Card Request is left in an open state, to be closed by matching with the actual transactions.

These transactions come through in the ProTem Card Claim linked with the particular ProTem Card, and this ProTem Card Claim is automatically linked (Request Number) to the ProTem Card Request that issued/reactivated the ProTem Card.

When all expected transactions are done and the receipts for each of those has been added to the claim, the ProTem Card Claim can be submitted forward through an approval flow. If the “Close ProTem Card Request on Finalise and Freeze Card” checkbox is ticked, when this Card Claim is finalised after being fully approved, the linked ProTem Card Request is automatically closed and the actual ProTem Card linked to the Card Claim and the Request is Frozen and made available for selection under a new ProTem Card Request.

Viewing a list of Card Transactions

While card transactions can be accessed within their specific ProSpend and ProTem card claims, they can also be accessed outside of the claims under the ‘Virtual Card Transactions’ page available via the Treasury section on the Navigation Bar.

At the top of the screen, multiple filters can be set to see the particular transactions a user is interested in.

Users are also able to export the list of transactions they are seeing by clicking Export as CSV.

To see additional information for each transaction, users are able to click More Columns.

Depending on the User Type and Permissions of the user viewing the transactions, the system may restrict the transactions being shown. When viewing transactions as a Claimant, only this particular claimant’s transactions will be shown. When viewing as a Payer, only those transactions where the Payer has permissions to view transactions will be shown. When viewing as an Admin, all transactions will be shown.

Accessing your Cards as a Card Holder

Logged in as a claimant that has cards issued to them, click cards under the Treasury section in the Navigation bar on the left
Once on the Cards page, the card holder can see all their cards.
By clicking on the actual card, the user is able to see their card details, and by clicking a second time they are able to see the CVV
Below the card, the user is able to click “Click to Reveal” to see the Card PIN, which can be used to authorise those transactions where a PIN is requested
To the right of this Card Pin field and button is the Block Card button. This button can be used by card holders to instantly block their cards, in the event that the card details have been compromised and/or fraudulent transactions are noticed on the card.
The next 4 fields are limit fields, which are all fields used to restrict how much can be transacted on a card
1. Remaining Amount: This is the remaining amount from the card’s Lifetime limit, which is a limit on how much the card can be used to transact in total.
  1. Transaction Limit: This is the amount this card can transact up to per transaction
  2. Daily Limit: This is the amount that this card can transact up to per day
  3. Monthly Limit: This is the amount that this card can transact up to in a given month
The next field is Scheduled Freeze. This is the date on which the card will automatically be frozen, and be unable to be used until it is reactivated by an Admin user.
The next field is Status, which indicates the current status of the card:
1. Active: Active cards are ready to be used
2. Frozen: Frozen cards are currently not able to be used, but can be reactivated
3. Blocked: Blocked cards are cards that cannot be used, and cannot be reactivated
The next 2 fields are Phone and Address.
1. Phone is the mobile number registered against the card, to which any One-Time-Pins (OTPs) will be sent, should the need arise as part of card verification
2. Address is the billing address registered against the card, to be entered where a billing address is requested as part of merchant payment flows
The next field is Transactions This Month. This field totals the actual transactions done against this card this month.
Lastly, there is a Card Label field which can be used to label cards in meaningful ways.

Adding Cards to Digital Wallets

Google Wallet

These instructions can also be found on Google’s support page.

Open the Google Wallet app.
At the bottom, tap Add to Wallet .
Tap Payment card.
Any cards you have saved to your Google Account are shown.
Tap New credit or debit card.
1. To add a card you are viewing on ProSpend’s desktop version, use your camera to scan the card.
2. To add a card you are viewing on ProSpend’s mobile app, tap the card in the ProSpend app to uncover the card number and enter details manually into the Google Wallet app.
At the bottom, tap Save.
Read the Issuer Terms and tap Accept.
If you’re asked to verify your payment method, choose text message as the option so you receive a text message from Wise with the code. Enter the code in the Google Wallet app to complete verification.

Apple Pay

These instructions can also be found on Apple’s support page.

In the Wallet app, tap the Add button
Tap Debit or Credit Card
Tap Continue
Follow the steps on the screen to add a new card
1. To add a card you are viewing on ProSpend’s desktop version, use your camera to scan the card.
2. To add a card you are viewing on ProSpend’s mobile app, tap the card in the ProSpend app to uncover the card number and enter details manually into the Apple Wallet.
If you’re asked to verify your payment method, choose text message as the option so you receive a text message from Wise with the code. Enter the code in the Google Wallet app to complete verification.

Disputing Transactions

To allow users to dispute fraudulent transactions, we have built the Wise dispute resolution flow directly into the ProSpend UI. This allows users to have direct access through to Wise without delays, and helps Wise to get the maximum information possible upfront so that they can facilitate and action your requests urgently.

The process starts with the cardholder, who is typically set up as a claimant in ProSpend.

After transacting, the cardholder will find that transaction in their ProSpend/ProTem Card Claims.
On the ProSpend/ProTem Card claim, the user can then click through into an individual transaction to see the below screen.
Once on the individual transaction screen, the cardholder is able to select disputed, to mark the transaction as one they’d like a Payer to dispute and provide further information around the nature of the dispute via the claim’s notes section or via the description box of the individual expense.
Once this claim has been submitted forward with transaction(s) disputed, all subsequent viewers of this claim will be able to see this flag on their claims screen.
Once the claim has gone through the approval process, Payers will be able access the specific disputed transaction within the claim, make a call as to whether this transaction really is a disputable one and if they conclude that it is a disuptable one, then click “Create Dispute” button.
Clicking the “Create Dispute” button will initiate the guided Wise dispute flow within ProSpend’s UI.
The Payer, based on their discussion with the cardholder and the information they have on hand, will then first have to select a reason for the dispute.
Once they’ve selected a reason, the Payer will be presented with additional questions based on the reason they selected. After providing the required information, the Payer is then able to lodge this dispute by clicking Continue.
Once the dispute has been submitted, Wise will contact the cardholder to gather more information and achieve a result for the dispute. If successful, the funds can be clawed-back by Wise from the Merchant and their acquirer and credited back towards the ProSpend customer’s balance.

Setting Up 2FA

Navigate to the Two Factor Authentication setup page by clicking Two Factor Authentication under Tools
First download a trustable authenticator app. Please check with your business’s IT team to see if they have a preferred option.
Once in your authenticator app, select the option to add by scanning a QR code. Then scan the QR code shown on the Two Factor Authentication page on ProSpend.
1. Follow the prompts to finish setup in your authenticator app.
Enter the code shown in the authenticator app in the Code field on ProSpend’s Two-Factor Authentication page to test that it is working.
You will be prompted to enter a code from this authenticator app when taking sensitive actions in ProSpend, such as issuing a card or accessing a card’s sensitive information.
1. When this happens, kindly access the code from your mobile phone

Generating a Wise Statement

In ProSpend, you are able to access Statements that show all transactions happening with your ProSpend balances. While you can see all statement transactions in the ProSpend UI, you are also able to export those transactions as a CSV file, as well as generate and export PDF statements directly from Wise.

On the left navigation bar, click ‘Statement
On the statement page, set an appropriate to and from dates at the top and hit search to see all credit and debit transactions that happened with your balance during that period
By clicking on the Export CSV, the system will download a zip file containing the CSV file with all the transactions as per the date filters at the top of the screen.
By clicking on the Export as PDF button, the system will download a zip file containing the Wise Statement in PDF format, as per the date filters at the top of the screen. The statement looks like this:

Issue/Activate a card requested from a ProTem Card Request

This permission applies to Payers only
ProTem Card Requests are submitted by claimants as a way to seek approval for a particular transaction, or set of transactions. Once approved and finalised, a card can be issued from this request, to facilitate the transactions requested by the claimant.
Payers with this permission enabled are able to issue and reactivate cards directly from Approved and Finalised ProTem Card Requests

Issue/Activate a card requested from a ProSpend Card Request

This permission applies to Payers only
ProSpend Card Requests are submitted by claimants as a way to request a new ongoing ProSpend card, as well as request edits to existing ProSpend Cards. An example of an edit is when a card holder requests an increase in their monthly limit.
Payers with this permission enabled are able to issue and reactivate cards directly from Approved and Finalised ProSpend Card Requests

Create Pay In Request

This permission applies to Payers only, and Payers can create PayIn requests only when logged in from the Claimant view
Pay In Requests are designed to digitally facilitate the approvals required by finance team members to move funds from the businesses bank account to their ProSpend Balance.
Users with Payer access and this permission enabled, can switch to the claimant user type to then create a PayIn request and submit it through the approval flow.

Access to ProSpend Card Request

This permission applies to Claimants only
With this permission enabled, the particular claimants have access to creating ProSpend Card Requests from the navigation bar on the left

Access to ProTem Card Request

With this permission enabled, the particular claimants have access to creating ProTem Card Requests from the navigation bar on the left

Create/Edit Virtual Card

This permission applies to Admins only
With this permission enabled, Admins can Issue and edit ProSpend cards directly from the Manage Cards screen, without having to have a ProSpend Card Request raised and approved

Cards Admin

This permission can only be applied by super users
This permission can only be applied to Admin users
This permission can only be removed by Super Users
If an admin user has this permission
- They can give other admins the permission to direct issue cards
- They can remove this permission too

Low Balance Notification

For each balance in ProSpend, users are able to set up a Low Balance Notification. Payers and Admins can see click Balance Details from the Balances page.

Within the Balance Details page, in the Low Balance Notification box users are able to

Enter a Notification Trigger Amount. When the balance goes below this amount, the system will generate the notification
Enter a Notification Frequency to determine the frequency with which they are notified about the balance being below the trigger amount. The notifications stop once the balance amount is over the trigger amount

This notification is an opt-in notification. To be able to receive this notification, users will have to be subscribed to it in their User Settings page by checking the box as per below.

Frequently Asked Questions

Q. Can a card be locked / blocked?

A. All cards issued out of ProSpend can be blocked by the Card Holder or an Admin user, directly from within the ProSpend application.

Q. What type of transactions can cards issued out of ProSpend be used for?

A. Both our cards, ProTem and ProSpend, can be used for:

Online transactions
In-Store Transactions
ATMs

Q. Can a Virtual Card issued out of ProSpend be used to withdraw cash from ATMs?

A. In Australia, some ATMs now facilitate Contactless Withdrawals - Instead of having to insert their physical card into the ATM, card holders can simply tap at ATMs enabled with this functionality to initiate the withdrawal. This is similar to tapping to make a payment on an actual terminal at a physical store.

Virtual Cards issued out of ProSpend can be used for all Tap and Pay (contactless) transactions, in physical stores as well as at ATMs enabled with Contactless Withdrawals. However, we’ve built a setting whereby for each card, ATM Withdrawals can be switched off so Tap and Pay will work in-store, but not at ATMs. All cards being issued out of ProSpend have, by default, ATM Withdrawals switched off.

Q. What is a ProTem Card and ProTem Card Request?

A. The ProTem Card is a Temporary virtual card issued to an employee as a result of them submitting a ProTem Card Request. Employees make ProTem Card Requests when they are seeking to get spend pre-approved, and needing a company issued card to conduct the spend.

The ProTem Card and Request are designed to facilitate an individual transaction or a small group of related transactions. Generally speaking, ProTem Cards are short-lived, remaining active only until the date the planned spend is expected to have been conducted - making them a more secure option. This is unlike ProSpend Cards, which are longer-term, ongoing cards issued to those employees who regularly need to spend company funds.

ProTem cards are useful for the below example use cases, and more similar use cases.

An employee doesn’t have an ongoing ProSpend Card as they don’t normally need to spend company funds.
1. For their adhoc spend, the employee can make a ProTem Card Request, which will result in a ProTem Card being made available to them strictly for the amount and duration required for this particular approved spend
An employee normally has the ongoing ProSpend Card, which covers their Petrol, lunch and basic tools expenses as they regularly travel to customers sites to fulfil their jobs. For one particular job though, the employee knows they will need a certain advanced tool from Bunnings that costs most than their ProSpend Card limits allow them to spend.
1. The employee will be able to put through a ProTem Card Request to be issued a ProTem Card that they can use for this one-off transaction falling outside the limits of their ProSpend card

Q. How does the ProTem Card, ProTem Card Request and ProTem Card Claim process work?

A. By way of example:

An employee doesn’t have an ongoing ProSpend Card as they don’t normally need to spend company funds.
The Holiday’s are around the corner and this employee has been tasked with organising the Office Holiday Party and gifts.
After having done some research, the employee creates a ProTem Card Request, attaches their documents and findings, fills in the requested Card Limits and Spend-By Date and submits the Request through for approval.
Based on the cost-centre, amount and some predefined logic, the system automatically routes this request through the appropriate approvers.
Once approved, the employee is Issued a Card with the requested limits, available only until the Spend By Date on the Request. The employee is notified by the system that they have been issued their requested ProTem Card.
The employee logs in to the system, accesses the card, adds it to their Apple Pay account on their mobile device and conducts the transactions they had requested the card for. For each transaction, the employee simply uses the ProSpend Mobile App to take a picture of the receipt, adding it to their Documents Vault.
Each of these transactions instantly shows up in the system under their ProTem Card Claim, and automatically finds and pulls the matching receipt from the employee’s Documents Vault.
On the Spend By date, after a very successful Holiday Party, the card automatically freezes and the employee is notified.
The employee simply accesses the ProTem Card Claim, adds the necessary level of coding as made required by their system administrator and submits the request through the approval process through which their spending and coding can be reviewed.
This ProTem Card Claim is then finalised by members of the finance team, which automatically closes the initial ProTem Card Reqeust, and exported out via API to the ERP being used by the business.
The ProTem Card issued and used in this process remains frozen and available to this employee to select when requesting approval for their next spend.

Q. What are ProSpend Cards?

A. ProSpend cards are ongoing debit cards. They are designed for employees that regularly spend company funds in the course of their duties. These cards, like all other cards issued out of ProSpend, withdraw from a central balance. These cards can replace reimbursements and even company credit cards.

Q. Are Cards issued out of ProSpend secured with 3DS?

A. Yes, for merchants requiring 3DS verification for online transactions, the system will generate a OTP (One Time Password) and send it to the mobile number registered with the card. Once this OTP has been entered online, the transaction will go through as normal.

Q. How can a Cards issued out of ProSpend be added to my mobile wallet?

A. Cards issued out of ProSpend will show up for Claimants in their Cards screen, accessible under Treasury in the left Navigation Bar on the Desktop version of ProSpend.

Currently, in Australia and New Zealand, the mobile wallet apps where Cards issued out of ProSpend can be added and used are Google Wallet and Apple Pay. The preferred method to add their cards to these apps is for the user to launch their mobile wallet app and simply use these apps to scan the cards as they are shown on the desktop versions of their ProSpend account. Alternatively, users can manually enter the card details into their mobile wallet apps to add the cards.

Q. Are the Cards issued out of ProSpend issued by a bank?

Q. Can ProTem and ProSpend card requests be turned off for certain claimants?

A. Yes, by using Claimant Permissions, accessible under their User page, Admins can remove the permissions for these Claimants to create ProSpend and ProTem card requests.

Q. Where do my funds sit in the ProSpend ecosystem?

A. ProSpend has partnered with Wise (formerly known as Transferwise), who are issuing all cards and storing all funds being managed through the ProSpend interfaces. In effect, when someone signs up to our Cards and Payments modules, they are agreeing to Wise terms and conditions and creating a Wise account. As part of this Wise/ProSpend account, businesses are able to hold funds that they can then use to pay their supplier invoices and/or back their card transactions. These funds are held securely with Wise in dedicated bank accounts and highly quality liquid assets, and the funds are never loaned out. Wise safeguard your money, which means they keep all of your money in accounts that are completely separate from the ones they use to run Wise and that your money is backed by assets that Wise hold in separate accounts. For more information, please click here.

Q. Do funds have to be loaded/unloaded individually to and from each card?

A. No, the cards issued out of ProSpend are Zero-Balance cards. These cards are all linked to a central balance from which they withdraw funds for each transaction in real time. How much these cards can and cannot withdraw is governed by each card’s limits. It is just this central balance where funds need to be loaded.

Q. Are these cards Credit or Debit cards?

A. Cards issued out of ProSpend are Debit cards - they need funds to be loaded to a central balance that all cards can be linked with and from which they withdraw funds in real time when transacting. How much these cards can and cannot withdraw is governed by individual card limits.

Q. How do the card limits work?

A. Each card issued out of ProSpend can have multiple limits that dictate how much a particular card can withdraw from the central balance. The limits available are:

Lifetime Limit
- Mandatory. Lifetime limit is the total amount that this card can spend across it's lifetime. Every card must have a lifetime limit and if this is left blank, it is assumed to be $0, which means that the total amount that can be spent using this card is $0.
Monthly Limit
- Optional. Monthly limit is the maximum amount that can be spent with this card in a specific calendar month. Leaving this blank means that this card is unbounded in terms of what it can spend in a calendar month, but the other limits, if set, will still apply.
Daily Limit
- Optional. Daily limit is the maximum amount that can be spent in a single day. Leaving this blank means the card is unbounded in terms of what it can spend in a day, but the other limits, if set, will still apply.
Transaction Limit
- Optional. Transaction limit is maximum amount that can be spent using this card in a single transaction. Leaving this blank means that this card is unbounded in terms of what it can spend per transaction, but the other limits, if set, will still apply.
Spend by Date / Scheduled Freeze Date
- Mandatory. The date on which the card will automatically be frozen

Q. Is there a limit which can restrict which industries a particular card can be used to transact with?

A. This is not currently available but we are working on this feature. It will utilise Merchant Category Codes (akin to Industries) and our clients will be able to define which MCCs each card can and cannot transact with.

Q. Are receipts made mandatory for transactions made with cards issued out of ProSpend?

A. Transactions done on cards issued out of ProSpend work the same as our other card claims. The transactions show up under the appropriate Card Claim automatically, and then auto-match with receipts that users have added to their documents vault simply by taking a picture of the receipt with their ProSpend mobile app. The card claim can be set to require receipts for each transaction, and can facilitate ‘exceptions’ that require approval where a receipt has been lost or cannot be provided otherwise.

Q. Is each cardholder required to have a Wise profile?

A. Each card holder is not required to have a Wise profile as the Wise account is set up with one Personal Profile and a Business Profile linked to that Wise Personal Profile. This Business Profile is then linked to the desired ProSpend account. Once linked, cards can be issued to any Claimant set up in ProSpend, without them having to be set up with a Wise profile.

Having said that, it is advisable to have more than one admin user set up on the Wise Business Profile to maintain continuous access to the Wise Business Profile and avoid single-point sensitivity.

Q. How are funds loaded into the ProSpend/Wise Account and how long do the funds take to show up.

A. The steps to adding funds are as follows:

A user with the right permissions and access creates a PayIn request for the amount they want added to the balance.
This PayIn request is then forwarded through a predefined, dynamic approval flow.
Once approved, a Payer with the right permissions is able to see the approved PayIn Request, which will also show the bank account details to which they’ll have to transfer the funds, as well as the reference code they need to enter when making the payment.
Then the payer can separately launch their banking app and transfer the approved amount to the bank details shown whilst entering the reference code, and mark the approved PayIn Request as ‘Payment Made’.
Having done this, users will now see a link to the statement page and once they click this, they’ll be guided to the statement page, which will have been pre-filtered by the PayIn Request’s unique Reference code, making it easier to find the incoming transaction.
Back on the PayIn Request, the user will be able to enter a ‘Received’ amount to confirm the amount received, and click ‘Close Payment Request’.
These funds will now be available for cards to withdraw from, in real time, government by each individual card’s Card Limits.

Q. Can cards issued out of ProSpend be physical cards?

A. Cards issued out of ProSpend are only digital/virtual. In the future, we will roll out the ability to issue Physical cards.

Q. What currencies can I transact in?

A. Cards issued out of ProSpend can be used to transact in most currencies, even if the central balance funding the card is not in the currency required to fulfil a transaction. This transaction will cause a conversion from the Source Currency (currency in which the balance is held) to the Target Currency (currency required to fulfil the transaction), and this conversion will happen at the Spot Rate available from Wise at the time of the transaction. Overall, the cost of the transaction will be much much lower in comparison to the same transaction being done with a bank issued card.

Q. Is there any interest earned on the balance being held in the ProSpend ecosystem?

A. The funds being held with ProSpend/Wise are not considered a deposit by APRA and are not reinvested to generate interest. Instead, Wise safeguards these funds by holding 105% cash at bank for all customer funds and makes these funds readily available to you. This is a requirement from APRA for Wise.Under the Financial Claims Scheme, deposits are protected upto $250,000 only. Does this apply to funds held with ProSpend?

Q. Under the Financial Claims Scheme, deposits are protected upto $250,000 only. Does this apply to funds held with ProSpend?

A. ProSpend works with Wise to hold customer funds, issue cards and process transactions. Wise is an Authorised Deposit-taking Institution (ADI) with a Purchased Payments Facility (PPF), which doesn’t fall under the Financial Claims Scheme. As such, this FCS ruling does not apply to funds held with Wise. Instead, Wise is required to safeguard your deposits by holding 105% in a separate bank account, in cash. So, if you hold $100,000, wise separately hold $105,000 to safeguard your funds - which can be perceived as more secure than the FCS protection.

For large deposits, Wise may charge additional fees directly with the customer to the amount of 0.033% of the total maintained over the threshold, and this may vary based on the currencies being held. More general information is available here, and for particular information about your account with Wise, please refer o your specific Wise Customer Agreement.

Q. How are FX transactions handled in ProSpend?

A. When transactions are conducted in a currency other than that which the balance sits in, this transaction is considered an FX transaction in ProSpend. FX transactions incur a per transaction FX Conversion Fee which is also deducted from the balance at time of transaction. When these FX transactions are displayed in ProSpend, the transaction amount shown is inclusive of the FX Conversion Fee amount. This allows users to have to only deal with the single transaction line, as opposed to having to deal with a line for the transaction and another one for the FX conversion fee.

Q. What Anti-Money-Laundering / Counter-Terrorism-Financing (AML/CTF) policies and procedures do ProSpend customers and their cardholders need to maintain?

A. According to AUSTRAC’s website, Regulated entities that provide particular designated services are the ones that must enrol with AUSTRAC and comply with the obligations set out in the AML/CTF Act (AUSTRAC). Businesses can check if they need to enrol on this page from AUSTRAC.

According to the Attorney General’s Department’s website, The AML/CTF Act imposes 6 key obligations on regulated businesses:

Conducting customer due diligence (CDD)
Conducting ongoing due diligence
Reporting
Developing and maintaining an AML/CTF Program
Record keeping
Enrolment and registration with AUSTRAC

Ultimately, it is best for each business to seek their own independent counsel from dependable experts like financial services lawyers as each case could be different.

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